Privacy policy
PRIVACY POLICY
Last updated: August 29, 2026
KR Smile Maker Global Solutions Ltd, trading as Smile Maker (“Smile Maker”, “we”, “us” or “our”), operates this store and website, including all related information, content, features, tools, products and services (the “Services”).
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase or other transaction, create an account, communicate with us, subscribe to marketing communications, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply in relation to those matters.
Please read this Privacy Policy carefully.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process:
• Contact information, including your first and last name, email address, telephone number, billing address and shipping address.
• Account information, including account details, preferences, settings and information associated with your customer account.
• Order and transaction information, including products you view, place in your shopping cart, purchase, return, exchange or cancel, as well as your order history.
• Payment and transaction information, including your selected payment method, transaction details and payment confirmation. Payment card and other payment information may be collected and processed directly by our payment service providers.
• Communications, including information you provide when contacting us regarding an order, product, return, complaint, customer support request or other enquiry.
• Device and technical information, including information about your device, browser, network connection, IP address and other online identifiers.
• Usage information, including information about how and when you access, browse and interact with our website and Services.
• Marketing preferences, including whether you have chosen to receive marketing communications from us.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, contact us, subscribe to marketing communications or otherwise provide information to us.
• Automatically when you use our website or Services, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our online store.
• From payment service providers involved in processing your transactions.
• From shipping, courier and fulfilment providers where necessary to process or deliver your order.
• From business, advertising or marketing partners where permitted by applicable law.
• From other third parties where permitted or required by law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
• Process and manage orders.
• Process payments.
• Arrange shipping and delivery.
• Provide order confirmations and updates.
• Process returns, refunds and exchanges.
• Manage customer accounts.
• Provide customer support.
• Respond to enquiries.
• Maintain records of transactions.
• Remember customer preferences.
• Improve the shopping experience.
• Recommend relevant products where appropriate.
Marketing and Advertising
Where you have provided consent, or where otherwise permitted by applicable law, we may use your personal information to send marketing, promotional or advertising communications.
These may include information about Smile Maker products, fragrances, offers, promotions, new products or related services.
You can withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in our communications or by contacting us.
Withdrawing from marketing communications does not prevent us from sending necessary transactional communications relating to your orders or account.
Security and Fraud Prevention
We may process personal information to authenticate customer accounts, protect our website and Services, detect and prevent fraudulent transactions, investigate suspicious or illegal activity, and maintain the security of our Services.
Communicating With You
We use your information to communicate with you about orders, deliveries, payments, returns, refunds, customer service enquiries and other matters relating to our business relationship with you.
Legal and Regulatory Requirements
We may process or retain personal information when necessary to comply with applicable laws and regulations, meet accounting and tax requirements, respond to lawful requests from authorities, establish or defend legal claims, and protect our legal rights.
4. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation (GDPR) or other applicable European data protection legislation applies, we process personal information on one or more appropriate legal bases.
These may include:
• Performance of a contract – where processing is necessary to process an order, receive payment, deliver products, process returns or otherwise fulfil our contractual obligations to you.
• Legal obligation – where processing is necessary to comply with tax, accounting, consumer protection or other legal requirements.
• Legitimate interests – where processing is necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Consent – where you have provided consent, including where consent is required for marketing, cookies or similar technologies.
Where processing is based on consent, you may withdraw your consent at any time.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide our Services, including to:
• Shopify, which provides our ecommerce platform.
• Payment service providers.
• Shipping, courier and fulfilment providers.
• IT and technology providers.
• Professional advisers, including accountants, auditors and legal advisers.
• Marketing and advertising providers, where applicable and legally permitted.
• Government or regulatory authorities where required by law.
We may also disclose information in connection with a legitimate corporate transaction such as a merger, acquisition, restructuring or sale of business assets, subject to applicable law.
We do not disclose personal information unnecessarily.
6. RELATIONSHIP WITH SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify collects and processes certain personal information about your access to and use of our online store in order to provide and improve its services.
Information submitted through our online store may therefore be transmitted to and processed by Shopify and service providers involved in operating the ecommerce platform.
Shopify may process information in countries other than the country in which you reside, subject to applicable data protection requirements and safeguards.
In circumstances where Shopify independently determines the purposes and means of processing certain personal information, Shopify may act as an independent data controller and will be responsible for that processing in accordance with its own privacy documentation.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the online store, remember preferences, understand how customers interact with the website, improve performance, provide relevant functionality, prevent fraud and, where permitted, support analytics and advertising.
Some cookies may be necessary for the website and checkout to function properly.
Other cookies may require your consent depending on your location and applicable law.
Where required, you will be given appropriate choices regarding non-essential cookies.
You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
8. THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, applications or online platforms operated by third parties.
If you follow a link to a third-party website or service, its own privacy policy and terms will apply.
We are not responsible for the privacy, security or practices of third-party websites or services that we do not control.
9. CHILDREN’S DATA
Our Services are not intended specifically for children.
We do not knowingly collect personal information from children below the age at which they may lawfully provide such information under applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and, where appropriate, delete the information.
10. SECURITY OF YOUR INFORMATION
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission, online service or storage system can be guaranteed to be completely secure.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, tax, accounting and reporting requirements.
The appropriate retention period depends on the nature of the information, the purposes for which it is processed, our contractual relationship with you and applicable legal requirements.
When personal information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.
12. YOUR DATA PROTECTION RIGHTS
Depending on where you live and subject to applicable legal requirements and exceptions, you may have the following rights:
• Right of access – to request access to personal information we process about you.
• Right to rectification – to request correction of inaccurate or incomplete information.
• Right to erasure – to request deletion of your personal information in certain circumstances.
• Right to restriction – to request restriction of processing in certain circumstances.
• Right to object – to object to certain processing, including certain direct marketing activities.
• Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format.
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.
• Rights concerning direct marketing – you may opt out of direct marketing communications at any time.
These rights are not absolute and may be subject to limitations or exceptions under applicable law.
13. EXERCISING YOUR RIGHTS
To exercise an applicable data protection right, please contact us using the details provided at the end of this Privacy Policy.
We may need to verify your identity before responding to certain requests.
We will respond to valid requests within the periods required by applicable law.
We will not discriminate against you for exercising your applicable privacy rights.
14. MARKETING COMMUNICATIONS
If you subscribe to receive promotional communications from us, you may unsubscribe at any time.
For email marketing, you can use the unsubscribe link included in our marketing emails.
You may also contact us directly to request that marketing communications stop.
Even after you unsubscribe from marketing, we may continue to send non-promotional communications necessary to manage your orders, transactions, account, returns or other customer-service matters.
15. INTERNATIONAL TRANSFERS
Shopify and some service providers used to operate our business may process personal information outside Cyprus or the European Economic Area (EEA).
Where personal information is transferred outside the EEA to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required by applicable law.
These may include European Commission Standard Contractual Clauses or another legally recognised transfer mechanism.
16. COMPLAINTS
If you have a concern or complaint about how we process your personal information, please contact us using the contact information below.
If you are located in Cyprus or elsewhere in the EEA, you may also have the right to lodge a complaint with the competent data protection supervisory authority.
Your right to contact a supervisory authority is not affected by contacting us first.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements or other operational or regulatory reasons.
When we make changes, we will publish the revised Privacy Policy on our website and update the “Last updated” date.
Where required by applicable law, we will provide additional notice regarding material changes.
18. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable data protection right, please contact:
KR Smile Maker Global Solutions Ltd
Trading as Smile Maker
Cyprus
Email: krsmilemaker@gmail.com
Telephone: +357 70 009403
For the purposes of applicable data protection laws, including the GDPR, KR Smile Maker Global Solutions Ltd is the data controller of your personal information where we determine the purposes and means of processing.