Shipping policy
SHIPPING POLICY
Last updated: August 29, 2026
This Shipping Policy applies to purchases made from Smile Maker, operated by KR Smile Maker Global Solutions Ltd.
1. SHIPPING AREA
We currently deliver online orders within Cyprus.
Available delivery options and charges are displayed at checkout based on the delivery address.
2. SHIPPING COST
Standard Delivery – Cyprus: €3.00
FREE standard delivery is available for orders of €50.00 or more.
The applicable shipping charge will be displayed at checkout before payment is completed.
3. DELIVERY TIME
Estimated standard delivery time within Cyprus is 3–5 business days.
Delivery times are estimates and may occasionally be affected by weekends, public holidays, courier delays, adverse weather, unusually high order volumes or other circumstances outside our reasonable control.
4. ORDER PROCESSING
Orders are prepared for dispatch as soon as reasonably possible after successful payment and order confirmation.
Once your order has been dispatched, any available delivery or tracking information will be provided using the contact details supplied with your order.
5. DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address, telephone number and other information required for successful delivery.
Please check your delivery information carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at krsmilemaker@gmail.com or +357 70 009403.
We will make reasonable efforts to assist before dispatch, but changes may not always be possible once an order has been handed over for delivery.
6. DELAYED ORDERS
If your order is delayed, please contact us and we will assist you in checking its delivery status.
We are not responsible for delays caused by circumstances outside our reasonable control. Nothing in this policy limits any mandatory rights you may have under Cyprus or European Union consumer protection law.
7. DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If your order arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible at:
Email: krsmilemaker@gmail.com
Telephone: +357 70 009403
Please provide your order number and, where appropriate, photographs showing the issue so that we can evaluate the matter and provide an appropriate solution.
Your statutory rights regarding faulty, damaged or non-conforming goods remain unaffected.
8. RETURNS
Shipping relating to returns is governed by our Return and Refund Policy.
Please review our Return and Refund Policy before returning any product.
9. IN-STORE PICKUP
Where in-store pickup is offered and available during checkout, customers may select this option instead of delivery.
Pickup instructions will be provided with the order confirmation or when the order is ready for collection.
Please wait until your order is confirmed as ready for pickup before visiting the pickup location.
10. CONTACT INFORMATION
For questions regarding shipping or delivery, please contact:
KR Smile Maker Global Solutions Ltd
Trading as: Smile Maker
4 Georgiou Ventiri Str.
2054 Strovolos
Nicosia
Cyprus
Email: krsmilemaker@gmail.com
Telephone: +357 70 009403
Website: smilemaker.shop
Company Registration Number: HE475748
VAT Number: CY60176131U