Refund policy

Return & Refund Policy
We accept return requests within 14 days of receiving your order.
To be eligible for a return, the product must be in the same condition in which you received it, unused, complete, and in its original packaging. Proof of purchase is required.
To request a return, please contact Smile Maker at krsmilemaker@gmail.com before sending any product back to us. We will provide you with the appropriate return instructions and return address.
Items returned without first contacting us may not be accepted.
Damaged, defective or incorrect products
Please inspect your order when you receive it. If a product arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible at krsmilemaker@gmail.com, preferably including photographs or other relevant information. We will assess the issue and provide the appropriate solution.
Nothing in this policy limits any statutory rights you may have in relation to faulty or non-conforming goods.
Fragrances, refills and opened products
For hygiene, safety and product-integrity reasons, fragrance oils, fragrance refills and other sealed products should be returned unopened, unused and with their original seal intact.
Where applicable law provides an exception to the right of withdrawal after a sealed product has been opened, we may be unable to accept the return once the seal has been broken. This does not affect your rights where a product is defective, damaged or does not conform to your order.
Custom or personalised products
Products made, prepared or personalised specifically for a customer may not be eligible for cancellation or return where an applicable legal exception applies. Please contact us before ordering if you have questions about a customised product.
EU 14-day right of withdrawal
If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by applicable law.
You must notify us of your decision to withdraw within the applicable period. Products should be returned without undue delay and handled only to the extent necessary to establish their nature, characteristics and functioning.
Return shipping
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the product.
If the return results from our error or a defective/incorrect product, please contact us before shipping it back so that we can provide appropriate instructions.
Refunds
Once we receive and inspect your return, we will notify you of its status. Approved refunds will be issued to the original payment method in accordance with applicable law.
Your bank, card issuer or payment provider may require additional time to process the refund after it has been issued.
For any questions regarding returns or refunds, contact us at krsmilemaker@gmail.com.